Sound familiar?
Sales is closing deals faster than your onboarding team can deliver them. Timelines slip, the handoff from sales loses details, and nobody can say which implementations are at risk until a customer escalates. Every week a customer isn't live is a week they aren't getting value, and that shows up later at renewal.
What Onboarding Rescue does
I come in as a senior PMO lead for six weeks. I build the structure and coach your team. Your onboarding lead runs the day-to-day work, so the system still works after I leave.
Diagnose
I review your active implementations, your sales-to-onboarding handoff, and where projects stall. You get a short findings memo with the three fixes that matter most.
Build the structure
We set up an implementation playbook, a standard project plan, a risk and issue log, a status reporting rhythm, and clear go-live readiness criteria, all inside the tools you already use.
Run it with your team
We hold a weekly steering session, I coach your onboarding lead, and we review how the playbook holds up on live projects. You keep everything we build.
Who it's for
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B2B SaaS companies scaling customer onboarding
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Teams on Salesforce, Gainsight, or Outreach
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Companies with a named onboarding or implementation lead who will own the work
How it works
Fixed scope and a fixed fee, so there's no hourly meter running. The work happens asynchronously, plus focused evening working sessions.
About Marvin
Marvin, PMP, CSM, is a director-level PMO leader in client implementations. He has led PMO work at IHG Hotels & Resorts and Publicis Groupe and managed programs at Accenture. He has delivered Salesforce, Gainsight, and Outreach implementations, and he serves on the Academic Advisory Council for Brandeis University's Project and Program Management graduate program.
Let's see if it fits
A 30-minute evening call to look at your onboarding problem and whether this scope solves it.
Book an evening intro call